Independent Institute of Food Processing (IIFP)
At IIFP, everything we do is designed to make sure that your time with us is flexible, rewarding and productive. This means programs and courses to equip you with the knowledge, skills and attitude to help you embark on and undertake a successful career.
This Information Handbook is to ensure that you have information about all aspects of the services available to you at IIFP to enable you to profit from them.
Please take the time to read the information carefully – you may need to call on one or more of our services now or in the future, whether for learning support, personal counselling, financial advice or education and career advice.
We will ensure that customer service is our first priority.
Independent Institute is committed to providing you with the best quality education products and services that meet and exceed the needs of industry, students and government.
We strive to apply continuous improvement to all aspects of our operations and utilise, value and reward the knowledge, skills and efforts of our Staff and Associates.
I invite you to let us know if you experience any problems with our service. Alternatively, if you’re pleased we’d also like you to let us know. Even better, spread the word and tell your friends and family. We’d like your success to also be ours.
Independent Institute of Food Processing’s (IIFP) Quality Policy Statement
The Institute is committed to providing targeted, effective quality education, teaching and consultative services.
IIFP can provide customised training to specifically meet the varying needs and objectives of business, industry and employers. We ensure a personal, confidential customised approach to training that is tailored to benefit business by focusing specifically on the skills and knowledge needed for that workplace and the aspirations of its employees. It also means that employees can study at a time and place that is convenient, with minimal or no effect on business-as-usual.
IIFP has extensive and proven experience in customised training. The services available include:
• Negotiating and developing programs to assist communities or enterprises to meet local recruitment needs with the involvement of schools and Job Service Providers.
• Tailoring or modifying an existing course.
• adapting materials to incorporate an organisation’s culture or WHS & quality requirements.
• designing and developing enterprise-based training infrastructure and programs.
• group or classroom training.
• individual one-on-one training and / or learning (LLN) support and Foundation skills programs.
• short courses.
Help and where to find it
Most of the information you will need is contained in this Info-handbook. For more detailed information about a specific aspect of your study, contact our customer service and administration staff. Positions and areas of responsibility on this page will guide you in the right direction.
Customer Service Staff
• General information about courses
• Application to Receive an Award Form
• Enrolment enquiries
• Computerised course information
• Application forms and program timetables
• Complaints & Appeals
• Fees and refunds
• Referrals to other appropriate agencies
• Payment of fees into subjects and courses
• Information and support for discrimination & harassment issues, concerns and complaints
• Statement of results for subjects or courses
• Support for students with disabilities, eg provision of material support to ensure equitable access.
• Lodging of a Withdrawal from Study Form
Course Coordinator / Trainer & Assessor Consultant
• Details about program areas
• Career and course counselling
• Personal counselling
• Learning support
• Policies and procedures
• Study pathways
• Training sessions on relevant issues
• Recognition of prior learning (RPL) and credit transfer
• Information, advice and support about equal opportunity related legislation, policy and practice
Learning Support provides extra support with studies, Language, Literacy and Numeracy (LLN). Assistance is available to all students, and you are encouraged to access this help as early as possible, right from your initial enrolment or course induction. Learning Support advice includes:
• Planning/organising study
• Preparing for tests
• Understanding your learning styles
• Oral presentations
• Improving your learning
• Computing skills
• Note taking
• Assisting independent learning
• Reading, critical reading
• Research skills
• Test/exam skills
• Resume writing/interview skills
• Specific course material
• Equal Opportunity Matters
• Study skills analysis
• Assessment support
• New words/course terms
• General Language Literacy & Numeracy programs (LLN) and Foundation Skills development
Fees for Apprenticeship courses may consist of a charge calculated based on a nominated hour. It may be reduced or waived in special circumstances. Fee for Service courses such as: Non subsidised courses, Industry seminars / workshops and specialised community courses will be charged at advertised rates. There may be additional costs for specific items relating to your course, e.g. training materials and personal equipment etc.
Fees vary according to funding subsidies, program length, level and structure, Please contact customer service for further information. Concessions may be available to holders of certain government concession cards, and in many circumstances fees may be paid by instalment.
Fees will not exceed $1,000.00 at enrolment and subsequent fees required in advance will not exceed $1,500.00 for each instalment
You will be required to acknowledge these notes on your enrolment form by signing & agreeing to the following:
Payment in cash is discouraged.
Electronic Funds Transfer
Account details available on request.
IIFP approved Cheques
Made payable to Independent Institute – IIFP
Independent Institute accepts payment allowing you to transfer you payment direct from your bank account to ours.
Independent Institute accepts payment via Australia Post Cheques available from any outlet throughout Australia.
An invoice with your fees will be generated overnight and emailed to you (see your welcome letter for details).
An Australia Post outlet will accept the following forms of payment:
Third Party payments
Payment can be made by a third party (employer or other organisation).
Contact Customer service by phoning IIFP Admin on:
08 8389 3357 or by email firstname.lastname@example.org if you have any queries.
Fees by instalment
Independent Institute offers the flexibility of paying your fees by instalment , where you are undertaking an eligible course.
This option may be approved if you are undertaking a course where the fees are more than $550.
Am I eligible for Fees by instalment?
If you answer “yes” to all of the following questions then you are eligible to apply for Fees by Instalments.
1. I am enrolled in an Nationally Recognised Award Course from level 1 to Advanced Diploma*
2. I am NOT an International Student
3. My course fees are greater than $550
4. I have no outstanding fees with Independent Institute
5. My current financial situation does not permit me to pay my fees in full
To apply for Fees by Instalments, you will need to:
• Contact Customer service by phoning IIFP Admin on 08 8258 4042 or by email email@example.com
• complete the Application Form supplied
• complete a Direct Debit Authority form
These documents request the details of your financial situation. You must provide evidence to support the information you provide.
If you are approved to pay your Fees-by-Instalment, an education agreement with a schedule of payments, or on your enrolment form, which shows the balance and amounts to be paid by an agreed due date, will be generated.
All instalments are to be made via Direct Debit from your nominated bank account.
You will need to think carefully about how you are going to manage your course costs and organise this before you enrol. There are a number of organisations and services that offer financial assistance to students.
• Youth Allowance
Students are eligible for concession if they hold a current:
• Health Care Card
• Pensioner Concession Card
• Veterans’ Affairs Pensioner Concession Card
Prisoners in South Australian correctional institutions also receive a concession.
A concession card must be presented at time of enrolment. If you are not in possession of a valid concession card at the time of enrolment, you will be obliged to pay the full fee rate.
If you are unsure of your eligibility, you can contact Centrelink before your enrolment on 131 021.
Many low-income earners are eligible to apply for a Low Income Earner Health Care Card, subject to an assets and means test. Students who think they may be eligible are advised to apply as soon as possible so that a HCC or temporary HCC can be used for a concession.
No concessions apply to *fee-free courses.
A Centrelink Reference Number (CRN) will be required as evidence of unemployment. ‘Unemployed’ is defined as a person who is looking for work and accessing any of the following benefits:
• Youth Allowance
• Age Pension
• Disability Support Pension
• Parenting Payment (single or partnered)
“Fee-free” applies to course tuition fees only.
In some courses there will be incidental fees for specifics tools, materials, events or uniforms. This can apply to a course at any level.
Independent Institute will charge fees for incidental expenses in addition to those required to complete the course. Incidental fees may be charged when:
• a good or service is purchased that is not essential to complete the course of study, e.g. graduation ceremonies in cases where students are not required to attend the ceremony in order to obtain their award
• a good or service is purchased that is essential to complete the course of study such as third party text books or general products, food products etc.
• a charge for an essential good or service either purchased from IIFP or elsewhere for equipment or items that become the physical property of the student and that are not fully expended during the course of study, or
• food, transport, accommodation Personal accident insurance costs associated with the provision of field trips or Vocational Placement that form part of the course of study
• other fees as defined by IIFP from time to time.
Replacement of Text and Training workbooks
Students who require replacement of issued text or training workbooks will be liable for additional charges to cover the cost of replacement
Where a student has purchased a text or training workbooks and subsequently cancels his or her enrolment, IIFP will not refund monies as it is now deemed as your property.
Independent Institute undertakes to make training available to all persons who:
• Participate in Trainee Induction or IIFP on-line Learning area registration
• Sign Trainee Training Plan or Training Agreement
• Complete the Independent Institute Participant enrolment form (available on request or on-line);
• Agree to abide by and provide a signed acknowledgement of Independent Institutes enrolment form and induction checklist.
• Make suitable payment of fees before the commencement of training.
Recognition of your Existing Skills & Knowledge
In accordance with the requirements of the Australian Quality Training Framework, Independent Institute – IIFP provides the opportunity for students to apply to have prior learning recognised toward a qualification or units of competence for which they are enrolled.
What is the process of Recognition?
Recognition involves the assessment of previously unrecognised skills and knowledge that an individual has achieved outside the formal education and training system. Recognition assesses this unrecognised learning against the requirements of a unit of competence, in respect of both entry requirements and outcomes to be achieved. By removing the need for duplication of learning, recognition encourages an individual to continue upgrading their skills and knowledge through structured education and training towards formal qualifications and improved employment outcomes. This has benefits for the individual and industry. Most importantly, it should be noted that recognition is just another form of assessment. It is often referred to as Recognition of Prior Learning (RPL)
While RPL and credit transfer are related, and the boundaries between them are blurred, they are distinguished as alternative pathways to a Nationally Recognised Qualification. They are distinguished by the way they relate to learning achieved through formal education and training (credit transfer) and learning achieved outside the formal education and training system:
RPL – is an assessment process that assesses the individual’s non-formal and informal learning to determine the extent to which that individual has achieved the required learning outcomes, competency outcomes, or standards for entry to, and/or partial or total completion of, a qualification.
Credit Transfer – is the recognition of the equivalence of one course of study to another course of study. A formal agreement between Registered Training Organisations needs to occur and a documented mapping of the equivalence between the courses should exist. Please apply to Customer Services; they will arrange a Training Consultant to assist with your achievements.
Recognition – is the recognition by one RTO of the Statement of Attainment for VET competencies achieved by a learner at another RTO.
For more information on Recognition of Prior Learning, refer to the “Q&A about RPL” section in your training log book, or request a copy from IIFP Customer Service.
The following guidelines are to be followed when an application for recognition is received:
• A student may choose an “RPL only pathway” for some skills or all of a qualification (Conditions apply)
• Any student is entitled to apply for recognition in a course or qualification in which they are currently enrolled or
• Students may not apply for recognition for units of competence or a qualification which are not included in Independent Institutes scope of registration.
• Whilst students may apply for recognition at any time, they are encouraged to apply before commencing a training program. This will reduce unnecessary training and guide the student down a more efficient path to competence.
• Students who are currently enrolled in a Funded training program are eligible to apply for recognition in that program at a negotiated fee (Where applicable at no additional charge)
• Assessment via recognition is to apply the principles of assessment and the rules of evidence.
• Recognition may only be awarded for whole units of competence
Forms of Evidence that Apply
Recognition acknowledges that workplace skills and knowledge may be gained through a variety of ways including both formal and informal learning or through work-based or life experience.
Like assessment, recognition is a process whereby evidence is collected and a judgement is made by an assessor or assessment team. The judgement is made on evidence provided by candidates of the skills and knowledge that they have previously learnt through work, study, life and other experiences, and that they are currently using. It also includes evidence to confirm a candidate’s ability to adapt prior learning or current competence to the context of the intended workplace or industry.
Forms of evidence toward recognition may include:
• Work records;
• Records of workplace training;
• Assessments of current skills;
• Assessments of current knowledge;
• Third party reports from current and previous supervisors or managers;
• Evidence of relevant unpaid or volunteer experience;
• Examples of work products;
• Observation by an assessor in the workplace;
• Performance appraisal; or
• Duty statements.
Many of these forms of evidence would not be sufficient on their own. When combined together, with a number of evidence items, the candidate will start to provide a strong case for competence. Independent Institute reserves the right to require candidates to undertake practical assessment activities of skills and knowledge in order to satisfy itself of a candidate’s current competence.
Policies you need to know about
Code of Practice for Service delivery
IIFP’s Code of Practice provides the basis for good practice for the marketing, operation, financing and administration of education and training services provided by IIFP.
IIFP’s Code of Practice is available in full at www.iifp.edu.au
Code of Behaviour for Students
While enrolled in a course of study all students, staff, contractors and visitors are expected to behave in a considerate and respectful manner when dealing with others. Unacceptable behaviour can hinder the academic progress or work performance of others. (request a copy from IIFP Customer Service Ph: 8258 4042)
IIFP is committed to the principles of equal opportunity and ensuring that current and potential students are not treated unfairly because they belong to a particular group of people. Discrimination on the basis of age, sex, sexuality, race, marital status, disability or pregnancy is unlawful under equal opportunity and anti- discrimination legislation. The Institute has a responsibility to ensure the learning environment is non-discriminatory and free from harassment. You have responsibility to behave in a courteous, sensitive and non-discriminatory manner when dealing with others.
IIFP’s Access, Equity and Disability Policy is available in full at www.iifp.edu.au
Work Health and Safety
IIFP is committed to contributing to a safe working environment and protecting the health and safety of its staff, students and clients from injury or illness arising from the workplace. Because of the diverse nature of the educational programs offered by IIFP, a number of policies and procedures have been developed to address hazards, hazardous work and contingency arrangements identified by legislation. All staff are aware of these policies, and they are discussed with students during orientation. IIFP Risk and Safety Management Policy is available in full at www.iifp.edu.au
Independent Institute of Food Processing-IIFP collects, uses and discloses personal information, takes reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure. Information collected may be used by the government and its agencies and those strategic partners where Independent Institute of Food Processing-IIFP is satisfied with the privacy protocols of that partner iifp provides access to your personal information in accordance with its Access Policy. If you require access to your personal information please contact our Customer Service Officer on 08 8258 4042
Institute Initiated Refunds
Where a refund results from circumstances caused by IIFP (e.g. cancelled class) a 100% refund of the IIFP Fee paid shall apply. No administrative fee for the provision of this refund will apply.
Student Initiated Refunds
All courses other than Fee for Service
Note: An administrative fee of $20.00 per refund will apply for the provision of a student initiated fee refund.
A full refund less the administrative fee will apply where a student withdraws 48 hours, during weekday business hours, prior to commencement of delivery. No refund will apply for the Commencement deposit fee enrolment portion after this time as we seek to replace the place offered to you to another person. Once the course has commenced, induction and issuing of materials has occurred initial instalments or course payments will have been consumed.
The following will apply:
A 50% refund (less administration fee and Commencement deposit fee) will be given if you withdraw for reasons of personal circumstances beyond your control, after the course has started, but before you have completed 20% of the course.
A special “personal circumstance” will be determined and a partial refund may apply for course fees paid in advance for those units not yet commenced.
The date of withdrawal shall be the date that the Institute receives the refund application.
“Personal circumstances” beyond the student’s control include:
• Sickness (verified by a medical certificate);
• Change of employment hours or location (verified by employer);
• Other valid reasons at the discretion of the delegate.
Student Initiated Refunds –Fee for Service
There will be no entitlement to refund of fees for Fee for Service Courses except at the discretion of the CEO.
The above policy will be strictly adhered to.
• Delivery is deemed to have commenced from the first hour of the date of the first official class for the nominated subject as shown in the subject timetable.
Training & Assessment / Flexible Delivery
IIFP provides the workplace training component of Australian Apprenticeships and on-the-job assessment. IIFP develops professional and customised courses in discussion with business and industry in a range of areas. Entry to an Australian Apprenticeship is available to any person who has found an employer who is willing to employ and train under a Contract of Training.
Short courses, Seminars and Workshops
Courses vary in length from one day to several weeks. Generally there are no specific entry requirements. Formal qualification may be awarded at the end of a Fee for service course; however, a Statement of Completion will be issued. These may be used as evidence towards a formal qualification using the Recognition of Current Competency system.
Flexible delivery is a term used to describe the current approach to providing range of options for increasing access to education. It allows learners to have a say in what, when, and where they learn.
Flexible delivery increases choices to enable learners to study without attending a campus or agreed training location. These options include distance education, self-paced packages, workplace training, and on-line delivery.
This allows learners who are geographically isolated to study from their home or local community facility. Off-campus study is fully supported with materials, resources, online learning and contact by a Training Consultant. In some cases, assessment may require attendance at an agreed location.
All our learning materials are specially designed to enable learners to work at their own pace. Learning is often supplemented with CD’s, DVD’s or online activities, which contain examples, activities, quizzes and assessments. These may be provided to flexible learners, allowing an opportunity for the learner to proceed at their individual pace.
This provides learners with the opportunity to learn in their workplace, using customised training materials. It may involve a workplace mentor or adviser to support the learning. Assessment is also conducted on site.
This enables learners to access learning materials via the computer. This may occur through the Internet, which provides staff and student interaction through the use of email and chat rooms.
Your Training Consultant may suggest a combination of these approaches supplemented by workshop activities, practical session, tutorials and structured learning experiences as they are further developed. Check with your Training Consultant to see what flexible options are available for you. These approaches are designed to maximise your learning and increase your choices
Disputes and Appeals
In the event that a participant is not satisfied with an assessment decision, or any other part of the training and/or assessment process, IIFP has a Customer Complaints and Appeals Policy. Participants may view the policy at any time by requesting a copy from IIFP Customer Service (contact number 8389 3357) or on the website www.iifp.edu.au.
1. Discuss the matter with the trainer/assessor
2. If participants do not wish to speak to the trainer/assessor, they may speak with the Training Coordinator at IIFP (contact number 8389 3357)
3. If the matter is unresolved, the participant may lodge the matter verbally or in writing with IIFP CEO
If the matter is unresolved, and the participant is still not satisfied, then the participant has the option to take the issue to:
Complaints about training organisations
Clients could also refer to external bodies, such as their own states or territory registering body and to the National Training Hotline, telephone: 13 38 73.
The Training Advocate can assist people who are having problems with the vocational education and training system or who would like information or advice about the system.
Phone: 1800 006 488 Email: firstname.lastname@example.org
Training and Apprenticeship Services
For information about Trainee and Employer rights and responsibilities under a Contract of Training. Ph: 1800 673 097
Rights & Responsibilities
IIFP will work with you to help you to achieve your goals. This is done by assisting you to gain skills, knowledge and personal qualities so that you can:
• continue your learning
• be resourceful and enterprising in the workplace and/or community
• gain/change employment
To ensure this happens, IIFP will provide an environment that:
• recognises your experience and existing skills
• encourages participation and innovation
• ensures your safety whilst engaged in project activities
• respects your opinions and ensures your rights are upheld, and
• has procedures to deal with your feedback regarding our services and dealings with you
Your role is to actively participate in your program. To get the most out of your training, you will need to:
• establish goals for yourself
• engage with IIFP staff and your peers
• be committed to completing tasks
• take responsibility for your learning
• be prepared to ask for help when you need it, and
• respect the rights of others.
Rights & Responsibilities of the RTO
The RTO is governed by legislation regarding the quality of training delivered to students. Independent Institute – iifp is committed to the ongoing continual improvement of its organisation and the quality of education and training services to its students/clients.
Independent Institute – iifp will ensure the following level of service to its students/clients.
• Manage and support for its students/clients as outlined in the section Rights and Responsibilities (students/clients);
• Provide ethical marketing, quality of education and training by ensuring that the qualification and experience of educators and trainers is commensurate with the content and level of course being conducted;
• Provide accredited training and an assessment procedure that is Competency Based;
• Provide a comprehensive, fair and equitable RPL process and Policy.
Rights and Responsibilities (Students/Clients)
Independent Institute – iifp will ensure that its students/clients:
• Receive Competency Based Training and Assessment at a level equal to the quality of training provision for courses as outlined in the National Vet Regulation SRTO2015 (or replacement) and where applicable the Australian Quality Training Framework (AQTF) and Australian Qualifications (AQF) framework;
• Receive education and training in well-appointed venues with appropriate resources and facilities that comply with the requirements of the training program and most importantly comply with Workplace Health and Safety Standards;
• Are afforded Equal Opportunity principles and practices. Have access to suitable support services so that student learning disabilities may be identified and supported.
Independent Institute – iifp is required under regulation to provide for the health, welfare and safety of both its employees and students/clients (Duty of Care)
IIFP provides a code of practice and specific policies for the following and other areas:
• A Complaint procedure for training and assessment;
• Student behaviour & discipline
• Assistance to students with Language, literacy, numeracy and employability problems.
• Arrangements for students with legitimate reasons to defer training or cancel their enrolments;
• A refund and financial policy.
Access www.iifp.edu.au or further Contact Customer service on 08 8389 3357
Under its Quality Assurance procedures Independent Institute – iifp reserves the right to suspend or terminate a student’s enrolment or client agreement. This will be implemented should the student/client:
• Endanger the health and safety of another student or a teacher/trainer;
• Engage in the falsification of documents and /or assessments and training outcomes or cheating
• Divulge personal or confidential information relating to another students documents, assessment and training outcomes;
• Prevent other student/s from completing their course of study in reasonable peace and privacy;
• Refuse to act in accordance with any rules and regulations prescribed by the IIFP as the RTO that are designed to protect the wellbeing of others, e.g. bullying, harassment, smoking policies.
Customer feedback Guarantee
Excellence in training is IIFP’s customer service approach in the delivery and management vocational education, training and consultation services. As part of this approach we are committed to listening and responding to what clients have to say. We will:
• listen with respect to each person who provides feedback
• endeavour to understand the perspective of each person who provides feedback
• treat all feedback with confidentiality
• take appropriate action on feedback received
You can provide us with this feedback via your Training Consultant, customer service officer, surveys, student forms and feedback slips.
As you can see, IIFP is committed to providing a service of the highest possible standard. We do not know how we are performing unless we ask. Therefore, we hope you will provide us with honest feedback that will help us initiate change to the benefit of our present and future clients.
Independent Institute continuously liaises with industry through relevant skills Councils, industry and professional associations and local employers, so that qualifications it issues remain consistently relevant, flexible and meet the needs of industry. To achieve this Management, Staff and Associates/trainers will:
• consult Workplace personnel in the development of workplace training and assessment processes
• ensure Workplace personnel are informed of their training and assessment roles and responsibilities, where relevant to the training and assessment program through providing input to Training Plans
• Monitor the learners’ progress. Information from workplace personnel is used to continuously improve training and assessment
• Collect input from industry contacts to confirm that the proposed and actual training provides the relevant outcomes to meet the employment and skill demand of industry.
• Provide opportunity for Workplace personnel to offer feedback on how effectively training, assessment and client services meet workplace needs.
Student record keeping
IIFP maintains complete and accurate records of the attendance and progress of students, as well as financial records that reflect all payments and charges and the balance due, and will provide copies of these records to students on request.
Student Access to records
Students shall have access to records to:
· Check relevant information in the event of dispute resolution/Grievance/Appeal
· Update relevant documentation i.e., change of address, marital status etc.
· Check units of competency achieved
To access your information you will need to provide a written request and identification to the customer service officer at iifp on 08 8389 3357. Access will be provided under supervision of a IIFP staff member and only copies of the information contained in your file be will be provided.
To apply for re-issuance of parchments please contact the Customer service officer and request the form titled: Application for Re-Issue of Qualification – document no. iifp0325v2
Replacement parchment, for lost or damaged Qualifications, must be paid prior to re-issued a cost of $60.00.PER QUALIFICATION.
Each parchment replacement will bear the same name, date and academic program details as on the original, and will be of the same paper stock, size and format, with the same print style and layout, and bearing the same logo and signature of the CEO, as is issued to graduates at the time the application for replacement is received.
In addition to the features outlined above, the replacement parchment will contain the following sentence, appearing in small font at the bottom centre:
“Replacement certificate issued on ” where “” is the date of replacement.
This Information Handbook has been produced for students at IIFP
Although IIFP has been careful to ensure accuracy at the time of printing, we accept no liability or responsibility regarding the information. Students are advised to contact their Training Consultant or Customer Service Officer