Independent Institute (of Food Processing)-IIFP is a Registered Training Organisation (RTO) under the provision of the National Vet Regulations SRTO2015. It is a wholly owned enterprise of the legal entity of Independent Institute IIFP Pty Ltd. ABN 78 159 053 773
As an accredited provider of education and training, the Independent Institute (IIFP) is required to publish a Code of Practice to meet the National Vet Regulations SRTO2015, and make it available to each client prior to enrolment. This is provided either at www.iifp.edu.au , an expert from this document or within the student handbook.
This Code summarises a detailed level of information in IIFP’s RTO student handbook and internal policies and procedures. Statements that are made about each of these items include, but are not necessarily limited to the following:
For the purposes of this Code “trainee” or “student” refers to any person participating in education or training delivered, and is confirmed after review of our client/student handbook and our training service agreement and acceptance documented by the completion and signing of our enrolment form and acknowledgement of the associated pre-enrolment induction checklist constituting. Where the student, or another non-business party (ie Guardian) pays for the educational service this process constitutes the requirements as the ‘Client”.
For the purposes of this Code a “client” is a person or organisation who enters into a contract with IIFP for the delivery of education and training services and who pays for that service.
If the Educational service is paid by an Enterprise, to the benefit of a “trainee or student” to undertake a qualification or course of study, then the Enterprise becomes the “Client”. This is acknowledged by completion of a “VET in Enterprise Training Agreement (VETA pt1)” and subsequent VETA Schedule (VETA pt2) and is to be read in conjunction with the current version of the client/student handbook. In both above cases additional references offer more information on our iifp website: www.iifp.edu.au
IIFP has policies and management practices which maintain high professional standards in the delivery of training and assessment services, and which safeguard the interests and welfare of trainees and/or clients. The service IIFP seek to provide:
Independent Institute of Food Processing is committed to providing you with the best quality education products and services that meet and exceed the needs of industry, students and government.
We strive to apply continuous improvement to all aspects of our operations and utilise, value and reward the knowledge, skills and efforts of our Team members and Associates.
This process applies to all Independent Institute training product and service delivery
Independent Institute (of Food Processing)-IIFP as an RTO will meet all applicable legislative requirements of State and Federal Governments. In particular, Workplace Health and Safety, Privacy, Equal Opportunity, Workplace Relations and Vocational Placement Standards will be met at all times.
Independent Institute-IIFP has policies and procedures in place which enable us to maintain the interests and welfare of students and/or clients The purpose of this process is to ensure that IIFP Team members have access to the latest legislation and regulations that effect the operations of the RTO.
The Team members, in turn ensure that updated legislation and regulations are incorporated into the training and assessment where appropriate.
Identified Legislation includes but is not limited to:
To identify the latest information, staff are to register with www.comlaw.gov.au for federal legislative changes and www.legislation.sa.gov.au for SA legislative changes.
IIFP issues qualifications and Statements of Attainment to trainees who meet the required outcomes of a qualification or unit of competency, in accordance with the SRTO2015 Guidelines.
IIFP recognises the AQF qualifications and Statements of Attainment issued by other RTOs.
Mutual recognition obligations are reflected in IIFP policies and procedures and information to Team members and clients.
IIFP markets and advertises its products and services in an ethical manner.
IIFP gains written permission from a trainee or client before using information about that individual or organisation in any marketing materials.
IIFP accurately represents recognised training products and services to prospective trainees and clients.
IIFP ensures trainees and clients are provided with full details of conditions in any contract arrangements with our organisation.
No false or misleading comparisons are drawn with any other training organisation or qualification.
Our marketing and advertising to prospective clients is ethical and accurate. You will be informed before you enrol of all the costs and charges you will incur throughout your course.
IIFP has measures to ensure that trainees and clients receive a refund of fees for services not provided, including services not provided as a result of the financial failure of IIFP.
IIFP has a refund policy that is fair and equitable and this policy is made available to all trainees and clients prior to enrollment.
IIFP ensures that the contractual and financial relationship between the trainee/client and IIFP is fully and properly documented, and that copies of the documentation are made available to the trainee/client.
Documentation includes: the rights and responsibilities of trainees, costs of training and assessment services and issuance of Qualifications, payment arrangements, refund conditions and any other matters that place obligations on trainees or clients.
IIFP supplies accurate, relevant and up-to-date information to prospective trainees and clients covering policies and procedures not limited to this Code.
IIFP supplies this information to trainees and clients prior to enrollment and regularly reviews all information provided to ensure its accuracy and relevance.
IIFP conducts recruitment of trainees at all times in an ethical and responsible manner.
Offers of course placement are based on an assessment of the extent to which the qualifications, proficiency and aspirations of the applicant are matched by the training opportunity offered.
IIFP ensures that the educational background of intending trainees is assessed by suitably qualified staff and/or agents, and provides for the training of such staff and agents, as appropriate.
IIFP provides information about course fees, payment options, concessions, State funding subsidies (where applicable), parchment replacement cost to students on its website under specific course information.
IIFP provides adequate protection for the health, safety and welfare of trainees and, without limiting the ordinary meaning of such expression, this includes adequate and appropriate support services in terms of academic and personal counseling.
IIFP will work with you to help you to achieve your goals. This is done by assisting you to gain skills, knowledge and personal qualities so that you can:
To ensure this happens, IIFP will provide an environment that:
Your role is to actively participate in your program. To get the most out of your training, you will need to:
Rights & Responsibilities of the RTO
The RTO is governed by legislation regarding the quality of training delivered to students. Independent Institute (IIFP) is committed to the ongoing continual improvement of its organisation and the quality of education and training services to its students/clients. Independent Institute – IIFP will ensure the following level of service to its students/clients.
Rights and Responsibilities (Students/Clients)
Independent Institute – iifp will ensure that its students/clients:
IIFP ensures that trainees and clients have access to a fair and equitable process for dealing with complaints and provides an avenue for trainees to appeal against decisions which affect the trainees’ progress. Every effort is made by IIFP to resolve trainees’/clients’ grievances.
For this purpose, IIFP has a complaints and appeals policy where a member of staff is identified to trainees and clients as the reference person for such matters. In addition, the grievance mechanism as a whole is made known to trainees at the time of enrollment.
Where a complaint cannot be resolved internally, IIFP advises trainees and clients of the appropriate body where they can seek further assistance.
IIFP keeps complete and accurate records of the attendance and progress of trainees, as well as financial records that reflect all payments and charges and the balance due, and provides copies of these records to trainees on request.
IIFP seeks feedback from our trainees and clients on their satisfaction with services they have received and seeks to improve its services in accordance with their expectations.
Excellence in training is IIFP’s customer service approach in the delivery and management vocational education, training and consultation services. As part of this approach we are committed to listening and responding to what clients have to say. We will:
You can provide us with this feedback via your Training Consultant, customer service officer, surveys, student forms and feedback slips.
As you can see, IIFP is committed to providing a service of the highest possible standard. We do not know how we are performing unless we ask. Therefore, we hope you will provide us with honest feedback that will help us initiate change to the benefit of our present and future clients.
Independent Institute continuously liaises with industry through relevant skills bodies, industry and professional associations, local Business associations and employers so that qualifications it issues remain consistently relevant, flexible and meet the needs of industry. To achieve this IIFP Management, Staff and Associates/trainers will:.
This policy is continuously under review and last updated as at July 2016. Contact IIFP administration for the latest update superseding website content.
This policy has been approved by Independent Institute (IIFP).